Case Studies

Ontrack and Alina – A long and rewarding partnership | Ontrack

Ontrack — Tue, 17 Mar 2026 12:40:16 GMT

How Alina Service Built a 20-Year Data Recovery Partnership with Ontrack

For IT service providers and technology companies, data loss is one of the most urgent problems their customers can face. Whether it’s a crashed hard drive, a broken smartphone, or a ransomware attack, recovering critical data often requires specialized expertise and laboratory environments that most service providers do not have in-house.

Life changing research rescued from server after powersurge | Ontrack

Ontrack — Tue, 03 Mar 2026 08:16:57 GMT

“From Blackout to Breakthrough leveraging Ontrack’s Just-In-Time (JIT) data recovery tool development”

Missing Dell EqualLogic LUNs Recovered via Remote Data Recovery

Ontrack — Fri, 23 Jan 2026 10:30:14 GMT

The Situation

A large municipal event center in the US lost data on a Dell EqualLogic iSCSI SAN configured with in a RAID 50 running VMware ESXi™ 5.5

VMware snapshots filled up the datastore causing the system to crash. The customer attempted to delete one of the snapshots, but after four hours of processing without success, they had to give up. Working with VMware support, they were able to get the VMware ESXi 5.5 host to boot, but were missing critical data from six of the iSCSI LUNs. This system was unique because it was using the EqualLogic LUNs as raw device mappings (RDMs) attached to the guest instead of the traditional virtual disks (VMDKs) on VMFS datastores.

Reviving a Decade-Old Drive with New Technology

Dave Logue — Tue, 11 Nov 2025 11:15:40 GMT

Customer Background

A long-time Mac user faced a devastating loss when their hard drive, containing thousands of irreplaceable photos and videos, suffered a catastrophic failure. The drive represented years of memories and creative work, making recovery an urgent priority.

Initial Attempt (2011)

The customer first sent the failed drive to Ontrack Data Recovery on August 29, 2011.
Upon inspection, Ontrack’s engineers determined that the hard drive had corruption within the system tables of its firmware, preventing the device from initializing properly.

Despite extensive hardware-level part swaps and engineering efforts, the drive could not be brought to a ready state. At that time, available tools and techniques were unable to overcome the specific corruption issue. The drive was returned to the customer unrecovered and later placed in storage.

Ontrack Solves a Data Loss After A Cyber Incident

Ontrack — Tue, 02 Sep 2025 06:19:43 GMT

The Customer

A cyber-security consulting and technology integration company contacted Ontrack on behalf of their end customer, a manufacturer in the metallurgy industry who were the victims of a Ransomware attack. A back-up server was attacked meaning the company lost access to critical backups related to their business in metal and pyrotechnic machines, ammunitions and detonators.

Surveillance Footage Recovery from Fire-Damaged Camera

Ontrack — Fri, 29 Aug 2025 11:50:37 GMT

Overview: Data Recovery for Fire Investigation

When a fire investigation team urgently needed to recover critical surveillance footage from a fire-damaged security camera, they turned to Ontrack Data Recovery—trusted experts in data recovery services. With the footage stored only on the device’s locally encrypted SSD, traditional recovery methods were impossible. Using advanced techniques and deep technical expertise, Ontrack recovered the 24 hours of pre-incident video that was crucial to the case.

Full Data Recovery from LockBit 4.0 Ransomware Attack on Veeam Backup

Dave Logue — Fri, 29 Aug 2025 11:20:59 GMT

When a critical infrastructure provider was hit by the notorious LockBit 4.0 ransomware, the results were catastrophic: all production virtual machines and backup servers were encrypted, leaving the company completely paralyzed.

Rapid Tape Data Recovery: Logistics Company hit by Ransomware Attack

Ontrack — Fri, 29 Aug 2025 11:20:26 GMT

Overview

A large logistics company faced a crippling ransomware attack that targeted its critical backup infrastructure. In an effort to prevent recovery, the attackers accessed the company’s tape library and quick formatted 49 LTO 9 backup tapes, aiming to make the stored Veeam backups inaccessible. With operations at risk and data critical to business continuity, the company turned to Ontrack Data Recovery for an urgent solution.

'Impossible' to Retrieve Data from Backup Tapes of Old Environments?

Ontrack — Fri, 29 Aug 2025 11:19:28 GMT

Another “impossible” data challenge solved by Ontrack.

Ontrack Provides Database and Backup Restores After a Flood

Ontrack — Mon, 07 Apr 2025 10:33:38 GMT

The Situation

A flash flood in Baden-Wurttemberg, Germany in Spring 2016 permeated the walls of a server room in a hobby and art supplies store, severely affecting the IT system. Vast amounts of water flooded into the server room affecting two Dell devices: an EqualLogic SAN with 96 hard drives and a RAID 10 backup server with 12 hard drives.